IdealNOC
NETWORK OPERATIONS CENTER

One view of every endpoint, server and network.

Centralized infrastructure monitoring for multi-site customers, with working-hours awareness, incident intelligence and controlled operations.

Endpoint HealthNetwork & SNMPAI Incident Analyst24×7 NOC

Incident Workflow

Acknowledge, investigate, assign and resolve

Activity Timeline

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AI Incident Analysis

Advisory analysis · human review required
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No AI analysis yetUse Analyze to send correlated incident evidence to the configured AI provider.

Add Company

Customer profile and NOC service definition

Company Identity

Commercial identity used throughout NOC inventory, incidents and reporting.

Address

Service & SLA

NOC Contacts & Escalation

Primary, technical and emergency contacts are stored separately for alert routing and escalation.
Primary Contact
Technical Contact
Emergency / Escalation

Weekly Operating Hours

Used by workstation/office-device monitoring profiles. 24x7 infrastructure ignores this schedule.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Internal Notes

Add Site

Location, WAN, local contacts and monitoring policy

Site Identity

Address

Local Site Contact

WAN & Connectivity

Site Collector: managed under Endpoints & Network

Operating Hours

Site Notes

Threat Intelligence Source

Credentials are encrypted before storage
Enabling a source stores its configuration but does not falsely mark it Ready. IdealNOC marks a provider Ready only after its connector/feed successfully synchronizes.

Add Site Collector

Register an Ubuntu monitoring appliance before deployment
Central connection: outbound HTTPS TCP/443 only. No customer firewall port-forwarding is required. After creation, IdealNOC will issue a one-time 8-digit enrollment code valid for 24 hours.

Site Collector Enrollment

One-time activation · expires automatically
0000 0000
Central Portal—
Port443
On the Ubuntu Collector:
1. Install the approved Site Collector package from Software Management.
2. Open the local Collector web portal using its LAN IP or localhost.
3. Enter this Cloud Portal address and 8-digit code.
4. After successful enrollment this code is destroyed and replaced by the Collector device credential.

Add Portal User

Edit Portal User

Account Security
Password reset signs the user out and forces a new password at next login. MFA reset signs the user out and forces Google Authenticator enrollment again.