IdealNOC
NETWORK OPERATIONS CENTER

One view of every endpoint, server and network.

Centralized infrastructure monitoring for multi-site customers, with working-hours awareness, incident intelligence and controlled operations.

Endpoint HealthNetwork & SNMPAI Incident Analyst24×7 NOC

Incident Workflow

Acknowledge, investigate, assign and resolve

Activity Timeline

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AI Incident Analysis

Advisory analysis · human review required
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No AI analysis yetUse Analyze to send correlated incident evidence to the configured AI provider.

Add Company

Customer profile and NOC service definition

Company Identity

Commercial identity used throughout NOC inventory, incidents and reporting.

Address

Service & SLA

NOC Contacts & Escalation

Primary, technical and emergency contacts are stored separately for alert routing and escalation.
Primary Contact
Technical Contact
Emergency / Escalation

Weekly Operating Hours

Used by workstation/office-device monitoring profiles. 24x7 infrastructure ignores this schedule.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Internal Notes

Add Site

Location, WAN, local contacts and monitoring policy

Site Identity

Address

Local Site Contact

WAN & Connectivity

Site Collector: managed under Endpoints & Network

Operating Hours

Site Notes

Threat Intelligence Source

Credentials are encrypted before storage
Enabling a source stores its configuration but does not falsely mark it Ready. IdealNOC marks a provider Ready only after its connector/feed successfully synchronizes.

Add Site Collector

Register an Ubuntu monitoring appliance before deployment
Central connection: outbound HTTPS TCP/443 only. No customer firewall port-forwarding is required. After creation, IdealNOC will issue a one-time 8-digit enrollment code valid for 24 hours.

Site Collector Enrollment

One-time activation · expires automatically
0000 0000
Central Portal—
Port443
On the Ubuntu Collector:
1. Install the approved Site Collector package from Software Management.
2. Open the local Collector web portal using its LAN IP or localhost.
3. Enter this Cloud Portal address and 8-digit code.
4. After successful enrollment this code is destroyed and replaced by the Collector device credential.

Add Portal User

Edit Portal User

Account Security
Password reset signs the user out and forces a new password at next login. MFA reset signs the user out and forces Google Authenticator enrollment again.
IDEALNOC / NETWORK TELEMETRY

Interface Bandwidth

Loading customer, site and interface information…
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Latest inbound / RX—Mbps, measured at the interface
Latest outbound / TX—Mbps, measured at the interface
Peak inbound / RX—Highest recorded sample in period
Peak outbound / TX—Highest recorded sample in period

Bandwidth Trend

Time shown in MYT · readings averaged into intervals
Inbound RXOutbound TX
What the chart measures Inbound (RX) and outbound (TX) are relative to the selected device interface. These readings come from SNMP 64-bit byte counters—not an Internet speed test or the ISP subscription rate. Period charts average samples into time buckets; peak figures use the original recorded samples.
IDEALNOC / CENTRAL LIVE DIAGNOSTICS

Live Bandwidth

Authenticated outbound Collector relay
True SNMP sampling interval
Select monitored interfaces, then start an outbound Collector session.
Actual SNMP counter readings from the customer-site Collector, relayed outbound over the existing authenticated HTTPS channel. Requested intervals are targets; the measured interval may be longer on slow devices. Up to four interfaces, two live devices per Collector, and four minutes per session. All graphs show observed data only.
IDEALNOC / EQUIPMENT INTELLIGENCE / VERIFIED SNMP

Equipment Health

Company / Site / Collector
Retrieving recorded measurements…
Latest reading—Awaiting data
Period average—Observed SNMP measurements
Period peak—Raw sample maximum
Samples0Selected sensor & period

Historical sensor readings

Actual data · Malaysia time (UTC+8)
—
No samplesValues are never estimated or combined across sensors

Detected Health Sensors

Most recent values for this device
0

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Associated NOC Incidents

Operator acknowledgement, investigation and recovery
0
No threshold incidents have been recorded.

Sensor Alert Timeline

Real threshold transitions from the Collector
0
No threshold transitions were recorded.

Only sensors supported by the equipment and enabled on the Site Collector appear here. An expired measurement is marked stale, not silently treated as healthy. Sensor warning/critical alerts do not mean the whole device is offline. Configure thresholds in the Collector's Device Health & Sensors panel; incidents can be managed from the Central NOC queue.

IDEALNOC / NETWORK OPERATIONS / EQUIPMENT 360°

Network Equipment

Verified Collector measurements • Company / Site / Collector

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DEVICE AVAILABILITY—Awaiting samples
LATEST PING RTT—Collector ICMP
SUCCESSFUL POLLS—Measured in selected period
SNMP INTERFACES—Current and previously observed
HEALTH SENSORS—Verified measurements only
OPEN INCIDENTS—Related to this equipment

Ping Latency Trend

ICMP round-trip measurements from the Site Collector

MEASURED RTT (ms)
The successful-polls rate is calculated from recorded ICMP samples, not a guaranteed SLA uptime percentage.

Equipment Identity

READ ONLY
Company / Site
—
Collector
—
IP / Hostname
—
Category
—
Vendor / Model
Not reported
Last central inventory sync
—

Network Interfaces & Bandwidth

Inbound, outbound, negotiated link speed and SNMP link state — one row per observed port

RecentHistorical/stale

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Device Health Sensors

CPU, memory, storage, thermal and other vendor-supported sensors

VERIFIED MIB

Associated Incidents & Events

Operational problems and recovered states

NOC CORRELATION
Availability comes from ICMP checks; bandwidth from sampled interface counters; equipment health from confirmed SNMP MIB sensors. Stale data is marked and not presented as live. No AI-generated metrics are displayed.